Terms & Conditions

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Terms & Conditions

Last updated: November 02, 2026

1. Booking and Payment

A deposit is required at the time of booking. Full payment must be received before travel documents are issued. We accept bank transfers, debit cards, and credit cards.

2. Cancellation Policy

Cancellations must be made in writing. Cancellation charges may apply depending on the timing of the cancellation and the type of package booked.

3. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance to cover trip cancellation, medical emergencies, and other unforeseen circumstances.

4. Passport and Visa

It is the traveler's responsibility to ensure they have a valid passport and all necessary visas for their journey. We can assist with Umrah visa processing as part of our packages.

5. Flight and Hotel Changes

While we make every effort to honor your specific flight and hotel requests, changes may occasionally be necessary due to availability or circumstances beyond our control.

6. Liability

Al Burak Travels Ltd acts as an agent for airlines, hotels, and other service providers. We are not liable for any loss, damage, or injury arising from the services provided by these third parties.

7. ATOL Protection

Most of the flights and flight-inclusive packages we sell are ATOL protected. For more information about financial protection and the ATOL Certificate, visit www.atol.org.uk.

8. Contact Us

If you have any questions about these Terms & Conditions, please contact us at info@alburak.co.uk or call us at +447507358506.

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